Delivery & Returns

Delivery

Orders may take 1 to 2 working days to process. Once your order has shipped you will receive a shipping confirmation email with the tracking information.

Shipping Fees are as follows:

Greece 

For order up to 120 euros – shipping is 5 euros

Free Shipping to Greece for all orders over 120 euros.

EU  & Rest of the World

Shipping is 20 euros via Hellenic post and 40€ via DHL.

Please note: We do not ship to PO. Boxes and all our shipments require a signature upon receipt.

Returns

We hope that you will be happy with your new items. In case you are not fully satisfied with your purchase you have the right to return the goods within seven (7) days from the day you received them for an exchange or refund provided that goods are unworn, unused and unwashed in their original condition and packaging.

In case of a return please email us at vault5storekalamata@gmail.com with your order details and state clearly if you wish an exchange or refund. As soon as we process the return, we will send you a confirmation email with the relevant details.

Returns that do not meet our policy will not be accepted and will be returned to sender.

For hygiene reasons, our company shall not accept the return of earrings, fragrances, face masks and swimwear.

Goods purchased as a sale item or special purchase may not be returned or refunded.

In the rare occasion of returning an item due to manufacturing fault please contact us by email at vault5storekalamata@gmail.com or by phone at +302721096615 to resolve the issue.